Special Financial Relief Programme (SFRP)

Working together with the MAS, the SFRP is aimed at helping our households and companies tide over this crisis as Covid-19 increasingly impacts the economy of Singapore.


Customers should get in touch with their banks to understand in greater detail how they may benefit from the Programme, with the contact information below. Please do NOT visit your bank branches unless you have to, and maintain social distancing if you do.

The SFRP covers consumer mortgages and unsecured credit, as well as SME loans, and is intended to help our customers through their temporary shortfall in household income and business revenues caused by this crisis situation. We urge everyone to be prudent with their finances during this period.

Borrowers should bear in mind that repayment deferments and tenure extensions will result in higher total interest costs over the course of the loan. Borrowers should defer repayments only if they need to.


Contact Information of Banks/FIs offering SFRP 

Bank/Financial Institution

Contact 

DBS Bank

go.dbs.com/covid19-support

OCBC Bank

1800 363 3333

https://www.ocbc.com/group/covid19-support/index.html

United Overseas Bank

Mortgages – 1800 222 2121
Credit card / unsecured credit – 1800 222 2121 / (65) 6868 5101

Bank of China

Mortgages – 1800 669 5566
Credit cards / unsecured credit – 1800 338 5335

enquiry.sg@bankofchina.com

CIMB Bank

Mortgages – (65) 6333 7777
Unsecured – (65) 6333 6666

www.cimbbank.com.sg/en/personal/news-and-promotions/promotions/loans/cimb-covid19-care-package.html

Citibank

Mortgages – (65) 6238 8838
Credit cards / unsecured credit – (65) 6225 5225

customer.assistance.sg@citi.com (with subject: COVID Assistance)

HSBC

1800 HSBC NOW (1800-4722 669)

HL Bank

(65) 6512 8368

Call-Centre@hlbank.com.sg

Industrial and Commercial Bank of China

(65) 6369 5588

icbcsg@sg.icbc.com.cn

Maybank

1800 629 2265

BDAMCT@maybank.com.sg

RHB

1800 323 0100

Standard Chartered Bank

Personal Banking: (65) 6747 7000
Priority Banking: (65) 6846 8000

American Express

Please call the number on the back of your card.

Diners Club

(65) 6571 0100