1. Can current accounts be used to top-up Cash Cards?

    Cash Card top-ups can be effected by both savings and current account holders as long as they have an ATM card issued by one of the participating banks. Bank customers who wish to use their current account to top-up their Cash Cards may contact their banks to apply for an ATM card if they do not already have one.

  2. How can bank customers stop telemarketers from calling them?

    Under the Personal Data Protection Act (PDPA), the provisions relating to the Do Not Call (DNC) Registry came into effect on 2 January 2014. Consumers who do not wish to receive calls from telemarketers can register their telephone numbers with the Do Not Call (DNC) Registry maintained with the Personal Data Protection Commission (PDPC). For more details, please refer to FAQs For Individuals in the PDPC's website at http://www.pdpc.gov.sg.

  3. What is Rule of 78?

    Rule of 78 is a method used to apportion interest (charged on a flat rate basis) throughout the life of the loan. This rule is also known as the "sum of digits" method. In fact, 78 is the sum of the digits of the months in a year, i.e. sum of 1 to 12. In using this rule, the sum of digits of the loan period (in months) is always used as the base. Hence, for a 2-year loan, the sum of digits is 300, for a 3-year loan, sum of digits is 666, and so on. The formula for computing the sum of digits for any loan is:

    Sum of digits = N (N+1)/2………where N is the loan period in months

    In the flat rate basis of interest computation, the interest amount is computed as a lump sum upfront and added to the loan amount to derive the monthly instalment repayment.

    This method of interest computation is commonly used in hire-purchase transactions. Take for example, a two-year (24-months) loan of $10,000 at 4% flat interest, the interest amount of $800 (4% x $10,000 x 2) is added to the loan amount, making a total of $10,800. This amount is then divided by 24 months to arrive at the monthly repayment of $450. Of the monthly instalment of $450, a part goes to pay for interest, and the balance to repay the loan. How the interest of $800 is apportioned throughout the 24-month loan period is computed by using the Rule.

    Each month, a fraction of the $800 is apportioned as interest charged for the month. For a two-year loan, denominator of the fraction is fixed at 300 (i.e. sum of digits of 1 to 24), and the numerator (for the first month) is the number of months in the loan, i.e. 24. Hence, in the first month, 24/300 of $800 is earned by the bank. In the following months, the numerator is reduced by one, every month, so that by the 24th month, the amount of interest earned is 1/300 of $800. The same methodology is used for longer loan tenors, e.g. in a 3-year loan, sum of digits from 1 to 36 is 666. The fractions for monthly interest apportionment will be 36/666, 35/666, 34/666, and so on until it reduces to 1/666 in the 36th month.

    For a numerical illustration of how Rule of 78 works, please click here.

  4. If I made a mistake and transferred money into a wrong account at an ATM, can the bank refund the money to me immediately?

    No. The bank must obtain authorisation from the recipient of the money to debit his account before the money can be returned to you. The reasons are as follows:-

    • Banks operate on the mandate of the customer. For any withdrawal from a customer's account, the bank must have authorisation from the account holder, whether in the form of a cheque, a withdrawal slip, instructions through the ATM or internet banking, or any other written instructions. Therefore, if there is a claim from a third party transferor that money has been wrongly credited into an account, the bank cannot reverse the transaction unilaterally.
    • In cases of wrongful transfers of money through ATMs in the past, the banks concerned have had a good rate of success in obtaining the recipients' authorisation to debit their accounts and return the money

    When making funds transfers through ATMs, you should:

    • ensure that you have the correct account number of the recipient
    • make sure that you key in the account number correctly
    • check the account number again before you confirming the transfer.

    If a mistake is made, inform your bank immediately.