CULTURE AND CONDUCT STEERING GROUP

The Culture and Conduct Steering Group (CCSG) was established in May 2019 to promote sound culture and raise conduct standards among banks in Singapore. The CCSG comprises members from 13 banks in Singapore and serves as a platform for industry participants to

a. Identify best practices in the area of culture and conduct and facilitate wider industry adoption;
b. Monitor trends and identify emerging conduct and culture issues; and
c. Collaborate with MAS on initiatives to promote strong culture and conduct within the banking industry.

BANKING TRUST INDEX FOR SINGAPORE (BTIS)

The BTIS is a survey that provides a standardised measurement of public perception and trust towards major banks in Singapore. The BTIS will provide a baseline to measure the progress and outcome of the industry’s culture and conduct initiatives, and over time tracks shifts in trends.

Reports

BTIS 2024 Report

BTIS 2022 Report

BTIS 2021 Report

BTIS 2020 Report

Media Releases

Media Release: Banking Trust Index for Singapore remains high with growing expectations for industry to contribute to society (20 May 2025)

Media Release: Banking Trust Index for Singapore shows trust in banks continues to rise on confidence in industry’s ability to emerge stronger from the pandemic (13 February 2023)

Media Release: Banking Trust Index for Singapore Shows Banks in Singapore Remain Trusted Despite COVID-19 Uncertainties (26 April 2022)

Media Release: Inaugural Banking Trust Index for Singapore shows banks in Singapore are trusted; banks committed to do more to further customers’ interests (5 March 2021)

BEST PRACTICE PAPERS

ABS Industry Information Paper on Dark Patterns (April 2023)

Culture and Conduct Dashboard Industry Practice Note

ABS Industry Practice Note Internal Audit on Culture and Conduct

ABS Industry Practice Note Data Driven Approach to Managing Culture and Conduct Risk

ABS Industry Practice Note Integrating Culture into Root Cause Analysis