Extended Support Scheme (ESS)

The ESS is aimed at helping individuals and Small and Medium-sized Enterprises (SMEs) facing cashflow difficulties transition gradually to full loan repayments.

The extended support measures will give such individuals and businesses currently under the Special Financial Relief Programme (SFRP) loan repayment deferrals more time to resume repayments. The support measures will also be available to customers previously not under the SFRP, but who are now facing cashflow challenges. These extended measures will progressively expire over 2021.


As economic activities continue to resume, customers who are able to resume paying your loan instalments in full are encouraged to do so from 1 January 2021, as further deferment increases overall debt.

Please click here for the MAS Media Release on 5 October 2020.

Contact Information of Banks/FIs offering ESS 

Bank/Financial Institution

Contact 

DBS Bank

go.dbs.com/covid19-support

OCBC Bank

1800 249 5626 / (65) 6538 1111

https://www.ocbc.com/group/covid19-support/index.html

United Overseas Bank

1800 226 6121

Bank of China

1800 669 5566

enquiry.sg@bankofchina.com

CIMB Bank

sg.commercialbanking@cimb.com

https://www.cimbbank.com.sg/en/business/news-and-promotions/promotions/covid19-schemes.html

Citibank

Please contact your relationship manager

customer.assistance.sg@citi.com (with subject: COVID Assistance)

HSBC

Please contact your relationship manager

HL Bank

(65) 6512 8368

Call-Centre@hlbank.com.sg

Industrial and Commercial Bank of China

(65) 6369 5588

icbcsg@sg.icbc.com.cn

Maybank

1800-777 0022

cs@maybank.com.sg

RHB

1800 323 0100

Standard Chartered Bank

(65) 6743 3000

American Express

Please call the number on the back of your card.

Diners Club

(65) 6571 0100