CULTURE AND CONDUCT STEERING GROUP

The Culture and Conduct Steering Group (CCSG) was established in May 2019 to promote sound culture and raise conduct standards among banks in Singapore. The CCSG comprises members from 14 banks in Singapore and serves as a platform for industry participants to

a. Identify best practices in the area of culture and conduct and facilitate wider industry adoption;
b. Monitor trends and identify emerging conduct and culture issues; and
c. Collaborate with MAS on initiatives to promote strong culture and conduct within the banking industry.

BANKING TRUST INDEX FOR SINGAPORE (BTIS)

The BTIS is a survey that provides a standardised measurement of public perception and trust towards major banks in Singapore. The BTIS will provide a baseline to measure the progress and outcome of the industry’s culture and conduct initiatives, and over time tracks shifts in trends.