Special Financial Relief Programme (SFRP)

STATEMENT BY ABS CHAIRMAN, SAMUEL TSIEN, GROUP CEO, OCBC BANK:

“The shock to the economy from the Covid-19 outbreak is unprecedented. We must take extraordinary measures to address not just a health crisis, but what has developed to become a deep global economic crisis. It is our banking and social responsibility to do our best to help our affected customers ride through these difficult times and bring them back to their normal state as soon as possible. Banks have already introduced targeted financial relief programmes on an individual basis to their impacted customers, but we can do more as an industry. We are fully behind the measures announced today by MAS. The measures are broad-based and standardised, to provide prompt and direct relief to affected individuals and businesses, particularly SMEs. 

ABS and the banks in Singapore will work closely with MAS to ensure the continued health of our banking systems and the wellbeing of our economy.”

Working together with the MAS, the SFRP is aimed at helping our households and companies tide over this crisis as Covid-19 increasingly impacts the economy of Singapore.


Customers should get in touch with their banks to understand in greater detail how they may benefit from the Programme, with the contact information below. Please do NOT visit your bank branches unless you have to, and maintain social distancing if you do.

The SFRP covers consumer mortgages and unsecured credit, as well as SME loans, and is intended to help our customers through their temporary shortfall in household income and business revenues caused by this crisis situation. We urge everyone to be prudent with their finances during this period.

Borrowers should bear in mind that repayment deferments and tenure extensions will result in higher total interest costs over the course of the loan. Borrowers should defer repayments only if they need to.


Please click here for the MAS Media Release on 31 March 2020.

Please click here for the MAS Media Release on 30 April 2020.

Contact Information of Banks/FIs offering SFRP 

Bank/Financial Institution

Contact 

DBS Bank

go.dbs.com/covid19-support

OCBC Bank

Consumers: 1800 363 3333

SMEs: 1800 249 5626 / (65) 6538 1111

https://www.ocbc.com/group/covid19-support/index.html

United Overseas Bank

Consumers:
Mortgages – 1800 222 2121
Credit card / unsecured credit – 1800 222 2121 / (65) 6868 5101

SMEs: 1800 226 6121

Bank of China

Consumers:
Mortgages – 1800 669 5566
Credit cards / unsecured credit – 1800 338 5335

SMEs: 1800 669 5566

enquiry.sg@bankofchina.com

CIMB Bank

Consumers:
Mortgages – (65) 6333 7777
Unsecured – (65) 6333 6666
www.cimbbank.com.sg/en/personal/news-and-promotions/promotions/loans/cimb-covid19-care-package.html

SMEs
: sg.commercialbanking@cimb.com
https://www.cimbbank.com.sg/en/business/news-and-promotions/promotions/covid19-schemes.html

Citibank

Consumers:
Mortgages – (65) 6238 8838
Credit cards / unsecured credit – (65) 6225 5225

SMEs: Please contact your relationship manager

customer.assistance.sg@citi.com (with subject: COVID Assistance)

HSBC

Consumers: 1800 HSBC NOW (1800-4722 669)

SMEs: Please contact your relationship manager

HL Bank

Consumers: (65) 6512 8368

SMEs: (65) 6512 8368

Call-Centre@hlbank.com.sg

Industrial and Commercial Bank of China

(65) 6369 5588
icbcsg@sg.icbc.com.cn

Maybank

Consumers: 1800 629 2265
BDAMCT@maybank.com.sg

SMEs: 1800-777 0022
cs@maybank.com.sg

RHB

1800 323 0100

Standard Chartered Bank

Consumers:
Personal Banking: (65) 6747 7000
Priority Banking: (65) 6846 8000

SMEs: (65) 6743 3000

American Express

Please call the number on the back of your card.

Diners Club

(65) 6571 0100